Satisfaction Guarantee
Our Promise to You
At Johnnie Ray, we stand behind our products and your satisfaction. If you’re a first-time customer and don’t love your purchase, we’ll replace the item—no hassle. We’re committed to delivering beard care that exceeds your expectations.
How It Works
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Contact Us: Reach out within 30 days of purchase with your order number and feedback.
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Provide Details: We may ask for a photo of the product to better understand the issue.
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Receive Your Replacement: Once approved, we’ll ship your replacement promptly.
Shipping Costs
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U.S. Customers: Replacement shipping is on us.
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International Customers: While we ask international customers to cover replacement shipping costs, we’ll work with you to find the most affordable solution.
Our Commitment to Fairness
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This satisfaction guarantee applies to one replacement per first-time customer.
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Only full-size products are eligible for replacement.
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We reserve the right to exercise discretion in exceptional cases.
Why We Do This
As a small business, we value every customer and believe in creating products that truly work. If something isn’t right, we’re here to make it right—because your satisfaction matters to us.
