You can see our full line of fragrance profiles here.

We recommend using a gentle daily conditioning wash. However, we recommend using a stripping beard bar soap 1-2 times per month, or as needed based on your lifestyle. Stripping bar soaps remove oils that nourish the beard, but are necessary to remove built-up product, dirt and grime. Always follow up with Johnnie Ray Signature Blend Beard Oil after using a stripping soap. 

Yes, our beard bar soaps are stripping and should be used in-beard 1-2 times per month, or more based on your lifestyle, to remove built-up product, dirt and grime. Our beard and body soaps can be used for body cleansing as often as you’d like.

Beard butter is a deep conditioning product recommended for use at night before bed. Beard balm provides nourishment and a styling hold. Johnnie Ray Beard Balm provides a medium-firm hold.

Our Signature Blend Beard Oil is truly a one-of-a-kind blend. Our signature blend is scientifically-balanced to provide the best feel in-beard. Read more about our Signature Blend.

All of our products have a shelf life of 2 years.

We recommend keeping your beard care products away from direct sunlight and in a cool, dry location.

Apply a desired amount to your palms to start. Rub hands together and distribute the oil evenly to your skin, mustache and beard.

Rub desired amount between palms of hand to melt. Apply to beard and brush or comb through to evenly distribute.

Rub desired amount of balm between palms of hand to melt thoroughly. Apply to beard evenly and style.

How much product you need varies on the length and thickness of your beard. After 30 minutes, you should be able to run your hand through your beard and not experience any oily residue on your hands. This means you’ve used too much. It may take some time for new beardsmen to calibrate the appropriate amount for their beard.

Beard butter and beard balm can be used together, but it’s not recommended. Beard butter is recommended for night time use and beard balm is used as a day-time styling product. 

Yes! Beard balm provides significant nourishment and styling hold for your beard. For best results, ensure to apply beard oil at least five minutes prior to using a beard balm.

We recommend applying beard oil at the start and finish of your day and always after washing your beard.

You can wash your beard every day with a daily gentle wash and 1-2 times per month with a stripping wash.

It is recommended to only comb your beard after applying product and only while the beard is still damp.

Yes, it is recommended to use heat for styling after beard oil has been applied and fully absorbed, about 5 minutes.

Yes, you may be using too much beard oil if you notice an oily residue after 30 minutes or you experience beard related maladies, such as beard acne.

Yes, Johnnie Ray fragrances are compliant with current IFRA standards (49th amendment).

All of our products are proudly produced in the USA.

So you find yourself needing to return or exchange a product? We know it’s not likely, but in rare circumstance there may be a need to return one of our products. If you need to request a return and/or exchange, please first check to make sure it meets the “Return and Exchange Requirements” listed below. If your situation satisfies these requirements and a return or exchange is needed, please send an email to Info@Johnnie-Ray.com and include the order number and brief reason for return or exchange request.

All of Johnnie Ray’s products are backed by our 100% Customer Satisfaction Guarantee! In other words, if there is something wrong with one of our products or you just simply do not like it, please reach out and let us know! We will do our best to ensure your experience is nothing short of satisfactory. All of Johnnie Ray’s products are hand-made and go through a rigorous quality control process to ensure you are receiving nothing but the VERY BEST when you order from us. We proudly stand behind each and every products because that’s the Johnnie Ray Experience!

Return and Exchange Requirements

• Return and/or Exchange Requests MUST be made within 30 days

• We do not accept returns or refunds for the following:
• Sample Kits
• Soaps
• Weak or Unliked Fragrances: We are 100% compliant with the International Fragrance Association’s (IFRA) guidelines and offer trial size to ensure you don’t end up with a fragrance you don’t fully enjoy.
• Allergic Reaction / Skin Sensitivity issues - Please review our listed ingredients prior to purchase.
• Shipping Fees - Customer is responsible for all return shipping fees.

• If you need assistance please reach out to us as Johnnie Ray wants you to have the best customer experience possible! We appreciate all of you who give us a shot to become a staple in your beard care routine and want nothing more than fully satisfied customers!

When your order has shipped, you will receive an email with tracking information at the email address used when placing the order.

Order delivery estimates are approximate and do not include closures for federal holidays. Standard order processing can take up to 2 business days, plus shipping time selected upon checkout.

Most orders placed by 12pm EST will ship same business day, but can take up to 2 business days, unless otherwise stated.

Yes, we do ship APO/FPO.

Address Formatting Instructions

To make sure your package gets to its destination, follow these instructions for entering a military address.

Do not use special characters or punctuation (such as %, &, ', -, ?, !, etc.).

For Army, Navy, and Marines: Enter Unit Number and Box Number in the "Address" field.

For Ships: Enter Ship Name and Hull Number.

For Air Force: Enter PSC Number and Box Number.In "Address Line 2," enter optional military command or organization name (e.g., USAG J or 2/566 Postal Co.).In the "City" field, enter APO or FPO.

Please note: We cannot ship to city codes other than APO or FPO for military shipments. Entering a city other than APO or FPO will result in your order being delayed or possibly canceled. Also, do not enter the state in this field. (Incorrect: APO AE, AE.) 

If you are stationed in a war zone, our system also may not recognize your address. Please review your entry for accuracy.In the "State" field, select one of the following:AE – Armed Forces Europe, Middle East, Africa, and CanadaAA – Armed Forces AmericasAP – Armed Forces PacificIn the "ZIP Code" field, enter the 5-digit ZIP code for the military unit. It must start with a 0 or 9. Any other ZIP codes in combination with AE, AA or AP will result in delays or cancellation of your order. Your billing address ZIP code (or home address code) cannot be used in place of a military ZIP code.In the "Country" field, use the default choice of USA.In the "Phone" field, we suggest entering the phone number of a family member or friend who is stateside. We must receive a phone number before we are able to ship.

No, at this time we are only accepting orders within the United States.

We accept most major credit cards, Apple Pay, Google Pay, Facebook Pay, Paypal and Shop Pay.

No, your digital gift card funds do not expire.

If you’d like to inquire about purchasing Johnnie Ray products for resale, please email us at info@johnnie-ray.com.